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📚Case Studies

LMS Learning

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The Problem

The timeshare industry experiences a notoriously high turnover rate, leading to significant expenses related to training new sales representatives. When factoring in both training costs and the impact of inefficiently utilized tour opportunities—referred to as tour burn rates—this ongoing cycle of turnover and retraining results in substantial revenue loss. Resorts need a way to efficiently ramp up new reps and continually train existing staff to minimize these costs and improve overall performance.

How Intellishare Solved It

To address these challenges, Intellishare developed a robust Learning Management System (LMS) tailored to the unique needs of the timeshare industry. Our LMS solution is designed to rapidly train new reps, improve performance metrics like VPG (Value Per Guest) and closing percentages, and provide continuous education for long-term success.

  • Accelerated Onboarding: Intellishare’s LMS provides a structured and engaging training program that helps new sales reps get up to speed quickly. The system uses a mix of interactive modules, role-playing simulations, and practical sales techniques to accelerate learning and ensure reps are well-prepared to perform effectively.
  • Performance-Boosting Content: By focusing on strategies that directly impact VPG and closing rates, our training content empowers reps to achieve higher sales outcomes. Reps learn proven methods to connect with prospects, handle objections, and close deals efficiently.
  • Ongoing and Redline Training:The LMS emphasizes continuous education. Ongoing training keeps seasoned reps sharp and ensures they stay updated on the latest sales tactics and industry trends. Redline training modules address common challenges and performance dips, providing targeted refreshers to keep sales teams performing at their best.
  • Compliance Management: In addition to sales training, the LMS platform supports ongoing compliance training. Resorts can ensure that all employees are up-to-date on legal and regulatory requirements, company policies, and ethical guidelines. This helps reduce risks and maintain a high standard of operations.
  • Minimizing Costs and Missed Sales: By reducing the time and resources needed to train new reps and keeping the existing team highly skilled and compliant, resorts can significantly lower training expenses and reduce missed sales opportunities. The result is a more efficient, effective, and profitable sales operation.
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